Call Insights
Know what happened on every call.
Summaries, recordings and transcripts where enabled, plus the reasons people ring, so you can see what's coming in without listening to every call.
01
Summaries you can skim
Each call becomes a short summary: who rang, what they need and how urgent it is.
- Caller and job details
- Urgency flag
- Suggested next step
02
Recordings and transcripts
Where enabled, listen back or read the full conversation. You control whether calls are recorded, and callers are told.
- Recording on or off
- Full transcripts
- Caller notice in the greeting
03
See why people ring
A simple breakdown of new enquiries, existing customers, repairs and emergencies helps you spot busy times.
- Call reasons
- Call volume by hour
- Answer rate
How Call Insights works
Four steps, the same on every call.
- 01Call recorded
Where you've enabled it, with the caller told in the greeting.
- 02Summary written
The essentials in a few lines, straight after the call.
- 03Lead updated
Details flow into the lead record automatically.
- 04Trends visible
Call reasons and volume across the week.
More of the platform
Frequently asked questions
Do I have to record calls?
No. Recording and transcripts are optional. If you turn them on, the greeting tells callers the call is recorded.
How long are recordings kept?
Retention settings and our data handling policy will be published before launch.
See Call Insights in action.
Request a demo and we'll reply within 24 hours.